News

Important Customer Information: Coronavirus (COVID-19) Statement

Last Updated 5/5/20

Effective Immediately.

Following the Government of Ireland directive extending the ban on all mass gatherings until 18th May 2020, The Gaiety Theatre has postponed all affected shows in the interests of the health and welfare of all.

This extension follows the Government of Ireland‘s earlier directive to cancel all events between 12th March – 5th May 2020.

We are continuing to work hard to reschedule dates.

Original tickets purchased remain valid for postponed & rescheduled shows, and no ticket exchange will be necessary for rescheduled dates which will be notified to patrons on confirmation.

We wish to thank all our customers, artists and staff for their continued co-operation and understanding during this unprecedented time.

Most importantly, thank you to our medical and frontline workers who we can continue to support by implementing HSE Guidelines as we all strive to beat the Covid-19 pandemic.

Currently the Gaiety Theatre remains closed and as a result of this closure, the following performances are cancelled or rescheduled or postponed:

 

CANCELLED

  • The Lieutenant of Inishmore –  Performances from 12th March at 7:30pm through to 14th March at 7:30pm
  • The Mai – Performances from 24th March through to 28th March 2020
  • An Inspector Calls – Performances from 5th May through to 9th May 2020
  • The Abduction from the Seraglio – Performances from 19th May through to 23rd May 2020
  • Riverdance – Performances from 11th June through to 13th September 2020

 

RESCHEDULED

  • The Mousetrap – New performance dates are 14th September 2020 – 19th September 2020. All tickets remain valid for new performance dates and all customers have been contacted directly with further information.

POSTPONED

  • Circle of Friends – We are working hard to reschedule this production in the coming months and will contact all customers directly with ways that they can reschedule if they wish.
  • Menopause the Musical 2 – We are working hard to reschedule this production in the coming months and will contact all customers directly with ways that they can reschedule if they wish
  • Holy Mary – We are working hard to reschedule this production in the coming months and will contact all customers directly with ways that they can reschedule if they wish

All purchases made by Phone or Internet for cancelled performances will be refunded automatically by Ticketmaster. Please allow 28 working days for the money to reappear in your account.

If it has not appeared within this time, please contact Ticketmaster by submitting a request via https://help.ticketmaster.ie/.

If you purchased via Box Office or an Outlet refunds will be available from point of sale. We would ask that you refrain from seeking these in person refunds until the venue reopens.

Customers for rescheduled or postponed performances will be contacted directly.

We would like to assure you that we are monitoring the coronavirus situation very closely and following advice from the HSE and government. Currently, all performances not listed above beyond the 18th May 2020 are going ahead as scheduled. However, the situation is constantly evolving and we will keep all customers informed of any updates for future performances beyond that date.

Please refer to our website and social channels for further updates over the coming weeks.

Group customers: If you purchased via our Group Dept. please email: Groups@gaietytheatre.com

For all other queries, please refer to our FAQ: https://www.gaietytheatre.ie/faqs/