Please click on any question to view the answer below.
In line with Government’s restrictions, performances from the 22nd of January 2022 will be at 100% capacity so you will be seated next to other patrons.
If the performance is postponed or cancelled due to Covid-19 our team will contact you directly, and you will have the choice of a full refund or changing your tickets to a different performance.
No, in line with government guidelines the wearing of face coverings is no longer required.
All purchases made by Phone or Internet for cancelled performances will be refunded automatically by Ticketmaster. You do not need to do anything – Please allow 28 working days for the money to reappear in your account.
If it has not appeared within this time, please contact Ticketmaster by submitting a request via https://help.ticketmaster.ie/.
If you purchased via cash, your refund will be available from your point of sale.
For hygiene purposes we are encouraging card and cashless transactions at the venue.
Our Box Office operating as a strictly cashless outlet.
South King Street, Dublin 2.
Check out our “Getting Here” section in the main menu for more information.
If purchasing online through Ticketmaster, you can use the seating map on each show page for guidance. Depending on the production, an interactive seating map may be available, otherwise, the website will automatically choose the best available seats in your desired area. Our parterre level is the closest to the stage and our Upper Circle Level is the top floor and therefore furthest from the stage.
Please note we do not have a lift so we recommend booking the parterre level if you or anyone in your party finds stairs challenging.
If you are attending with young children please note we do not permit the use of booster seats and carseats/prams are not permitted inside the auditorium.
When purchasing tickets in-person from our Box Office, we will happily assist you with finding the best seats. Alternatively you can use our virtual tour or consult the floor plans below.
Theatre boxes are available to book for most shows but please note that their availability per performance is limited. All boxes are available for sale online or in person at our box office.
Please refer to your tickets which will give you the show start times, some events will also state the door times on the ticket. Additional information can also be found on our website. If you have purchased your tickets via the internet through Ticketmaster, an email will be sent to you giving you further concert information. Due to the nature of live entertainment, all times including end of show times are approximate and subject to change.
There are no restaurant facilities on site at the theatre. There are three kiosks in the theatre where you can buy tea, coffee, confectionary, ice cream and popcorn. There is also one fully licensed bar on every floor. Our city centre location means that there are plenty of restaurants surrounding the theatre that offer pre theatre menu options.
If you lose property after attending the Gaiety Theatre, please contact us as soon as possible during office hours (Monday to Friday 9.30pm to 5.30pm). Any lost property that is found in the venue is handed to our lost property department.
Please call us on 01- 646-8600 (and dial 3) to inform our team of the missing item.
Due to the nature of live performances there may be rare occasions where, due to technical difficulties the performance will have to stop for short period of time. No refund or compensation will be given should a stop in the performance occur.
We will endeavour to make sure that all performances will go on whatever the weather. No refunds will be given unless the show is cancelled.
Each show will have a different latecomer policy. We do endeavour to seat all latecomers where possible with as little disturbance as possible to the rest of the audience. This will tend to be during moments of applause, but is always at the discretion of the artist and producer.
All children aged 3 and over can visit the theatre with a valid ticket. Babes in arms and infants aged 2 and under will not be permitted into the theatre, unless a performance is classed as a children’s show (i.e. Gaiety Panto). In such case, infants aged 2 and under are admitted free of charge and without a need to purchase a ticket, as no seat will be allocated.
Our policy is that only one infant is permitted per family and if you are bringing other children along with an infant, it is advisable that at least two adults are in attendance. On occasion, if a child becomes upset during a performance, you may be asked to leave the auditorium temporarily.
Children’s tickets are for children aged 3 to 15, who must be accompanied by a patron aged 16 or over. Please check individual show information for any further age restrictions, parental advisory and show-specific policies.
Buggies, car seats, booster seats etc. are not permitted into the auditorium at any time and for health and safety reasons we do not provide booster seats.
Please note that parents with a child who is disrupting other patrons will be asked to leave the auditorium to settle the child. Our policy is that only one infant is permitted per family, and if you are bringing other children to a show along with an infant, it is advisable that at least two adults are in attendance.
E-cigarettes are no longer allowed in any part of the Theatre. This includes the auditorium and foyer.
As we are licensed premises, unfortunately not. For most events at the Gaiety Theatre, alcoholic beverages are available for purchase. Customers may be required to show ID to purchase alcohol. Customers are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside the The Gaiety Theatre. Management reserves the right to refuse the sale of alcohol to any customer. Please be aware that it is the policy of the Gaiety Theatre to require all customers who appear to be twenty one (21) years of age or younger to present a valid form of ID with proof of age in order to purchase alcoholic beverages at the Theatre.
We accept only the following forms of identification:
We reserve the right to carry out random bag searches. Any alcohol found on a person will be confiscated in accordance with our company policy that customers are not permitted to bring alcoholic beverages into the venue from outside; this is to ensure the health and safety, as well as the enjoyment of all our patrons. Any bottles being brought onto the premises, will be checked for alcoholic content.
If you suffer from vertigo you might find the stalls or dress circle more comfortable than seats in the grand circle, upper circle or boxes.
If you have concerns, please contact our Access Department as follows:
Phone – 01- 679 5622 (10.00am – 6pm Monday – Friday)
Email – boxoffice@gaietytheatre.com
In Person – Visit the Box office at The Gaiety Theatre (11am – 6pm Monday – Friday)
*Please note that opening hours may vary on occasion (e.g. Show On Sale Date)
Tips and Gratuities Notice
In compliance with section 4E of the Payment of Wages Act 1991 (as inserted by section 3 of the Payment of Wages (Tips and Gratuities) Act 2022)
Tips and Gratuities
All tips and gratuities go directly to employees/agency employees. All tips/gratuities are kept by the employee/agency employees who directly serve the customer, providing the tip/gratuity. If a customer requests to share a tip amongst a group of employees/agency employees, this will be shared amongst the employees/agency employees as specified by the customer.
Service Charges
We do not currently operate a service charge.
Mandatory Charges
We do not currently operate any mandatory charges.
Tips and Gratuities paid by an electronic mode of payment.
We do not facilitate the payment of tips through any electronic mode of payment.
There are no Ticketmaster service charges when you book in person at the Gaiety Theatre Box Office. Where a show has a facilities fee, this charge will still be applicable, regardless of point of sale. General sales for tickets cannot be made 30 minutes before the show, as box office are busy dealing with ticket collections for the show during this time.
All prices include a €1.50 restoration levy. The restoration levy will allow Gaiety Theatre to invest in maintaining and enhancing the theatre to ensure that it continues to consistently deliver the highest quality experience for theatre goers, actors, performers & producers.
NON-PERFORMANCE DAYS: MONDAY TO SATURDAY – 11am to 6pm
PERFORMANCE DAYS: MONDAY TO SATURDAY 11 a.m. UNTIL 30mins AFTER LAST PERFORMANCE BEGINS
SUNDAY’S & BANK HOLIDAYS: CLOSED UNLESS THERE IS A PERFORMANCE IN WHICH CASE 1 HOUR BEFORE FIRST PERFORMANCE BEGINS UNTIL 30mins AFTER LAST PERFORMANCE BEGINS
Patrons are advised that on performance days (including midweek matinees) general sales for tickets cannot be made 30 minutes before a show, as box office are busy dealing with ticket collections and sales for that performance. Patrons wishing to book tickets for future performances will be asked to wait until the show has begun, at which time they can proceed with their booking.
*Please note these times are subject to change during public and bank holidays and updates can be found on our social media pages.
If tickets are available, then you will be able to purchase them at the box office on the evening of a show. Please note that these tickets are not reduced in price from the ticket price advertised and we do not operate a returns or waiting list for tickets.
Please contact the point of sale where you purchased the tickets from and they will be able to assist you.
All children aged 3 and over can visit the theatre with a valid ticket. Babes in arms and infants aged 2 and under will not be permitted into the theatre, unless a performance is classed as a children’s show (i.e. Gaiety Panto). In such case, infants aged 2 and under are admitted free of charge and without a need to purchase a ticket, as no seat will be allocated.
Our policy is that only one infant is permitted per family and if you are bringing other children along with an infant, it is advisable that at least two adults are in attendance. On occasion, if a child becomes upset during a performance, you may be asked to leave the auditorium temporarily.
Children’s tickets are for children aged 3 to 15, who must be accompanied by a patron aged 16 or over. Please check individual show information for any further age restrictions, parental advisory and show-specific policies.
Buggies, car seats, booster seats etc. are not permitted into the auditorium at any time. Please note due to health and safety reasons we do not provide booster seats.
Please note that parents with a child who is disrupting other patrons will be asked to leave the auditorium to settle the child. Our policy is that only one infant is permitted per family, and if you are bringing other children to a show along with an infant, it is advisable that at least two adults are in attendance.
Children’s tickets are for children aged 3 to 15, who must be accompanied by a patron aged 16 or over. Please check individual show information for any further age restrictions, parental advisory and show-specific policies.
Buggies, car seats, booster seats etc. are not permitted into the auditorium at any time. Please note due to health and safety reasons we do not provide booster seats.
Please note that parents with a child who is disrupting other patrons will be asked to leave the auditorium to settle the child. Our policy is that only one infant is permitted per family, and if you are bringing other children to a show along with an infant, it is advisable that at least two adults are in attendance.
Infants 2 years old and under will not be permitted unless the show is classed as a Children’s show as stated above.
Buggies, car seats, booster seats etc. are not permitted into the auditorium at any time. Please note due to health and safety reasons we do not provide booster seats.
Please note that parents with a child who is disrupting other patrons will be asked to leave the auditorium to settle the child. Our policy is that only one infant is permitted per family, and if you are bringing other children to a show along with an infant, it is advisable that at least two adults are in attendance.
Where applicable we offer concession prices to senior citizens, patrons who are registered as disabled (and a carer), students and children. Concessions may not be available for all performances or shows.
Concession tickets are subject to ID card checks at the venues entry points oon the day of the performance and the Gaiety reserves the right to refuse entry if appropriate valid OAP/Student Card is not presented.
Tickets cannot be refunded unless the performance is cancelled. If a cancellation occurs, please contact your point of purchase to enquire about the refund.
Due to the nature of live entertainment, there may be rare occasions where, due to technical difficulties, the performance will have to stop for short period of time. No refund or compensation will be given should a stop in the performance occur.
Provided there is availability, it should be no problem to change your booking to another performance of the same show up to 24 hours before the performance you originally booked for.
Customers will be required to rebook tickets for the new date and then request a refund for the original order. Once you have rebooked you can contact ticketmaster via the help desk and your original booking will be refunded. New tickets should be of equal value or more to avail of a refund on the original order.
If you booked through the Gaiety Theatre Box Office, then please contact the theatre on +353 (0) 1 646 8600 and ask to speak to someone regarding Box Office ticket exchange or visit our Box Office in Person Monday – Saturday 11am to 6pm
We here at The Gaiety Theatre want to maintain it to the high standards our audiences deserve. As we are getting older, we wish to remain proactive about retaining that quality, and that’s where our Restoration comes in. All tickets purchased for our 2018 programme, and moving forward, will have a €1.50 Restoration Fee included, which will allow us to invest in refurbishing and enhancing the theatre even more. It is our wish to preserve our wonderful venue, and ensure that it remains as beautiful as the day we first opened, so that we may continue to delight our audiences for many more years to come. Thank you for your continued support, and for helping to keep The Gaiety Theatre a world class venue.
We do not condone or endorse any third party sales. Ticketmaster are our only approved and official ticket vendor. All online purchases should be made via www.gaietytheatre.ie or www.ticketmaster.ie. or in person at our box office.
Unfortunately, if purchased completely outside of our system, we cannot assist with refund or exchange. The tickets belong to the purchaser and due to data protection we cannot share or give information surrounding the booking to anyone but the original booker.
Please submit a request to Ticketmaster via this link for any requests regarding an online booking.
The Gaiety Theatre aims to acknowledge people’s differences and recognise the patrons’ individual needs. We support equal access and oppose all forms of unlawful or unfair discrimination. If you wish to book specific seating for an access need, please contact our Access Department.
We are happy to assist with:
Wheelchair access seating.
Seating near an exit.
Particular access needs due to medical conditions.
Bookings for access performances.
When available, access shows include Captioned Performances, Audio Description, Touch Tours, Irish Sign Language Interpretation.
All registered assistance dogs welcome in the theatre.
Concessionary tickets for people who have a disability and their assistants may be available on certain performances.
An Audio Induction loop is in operation in the venue, the loop hearing system works best on either side of the parterre towards the front (rows A to M) hearing aids must be set to “T” or some more modern aids may tune automatically to the frequency.
More information on this type of loop system can be found here
South King Street, Dublin 2.
Check out our Getting Here section in the main menu for more information.
St. Stephens Green Q-Park is situated opposite the theatre.
Patrons of the Gaiety Theatre can avail of discounted parking in Q-Park Stephens Green. Open 24 hours and conveniently located just a 2-minute walk from the Gaiety Theatre.
To avail of a 25% discount on your parking, you need to book your parking online before visiting the Gaiety Theatre https://www.q-park.ie/en-gb/cities/dublin/st-stephens-green/ and use promo code GT25 to avail of a discount on your parking.
Alternatively, you can avail of a Pay on Arrival rate of €12.00 for parking from 5pm -3am. You must prepay your parking at any pay station within 15 minutes of arrival *This offer is only available at the car park and not to prebook*
Please note, the above discounts cannot be retrospectively applied to parking tickets purchased on site in Q-Park and full price parking rates will apply.
There is limited on-street parking available in the area. The most convenient way to reach the theatre is by public transport. Both the Tara Street and Pearse Street Dart stations are a 10-15 minute walk away. The Stephens Green Luas Stop is opposite the theatre and many Dublin Bus Routes serving Stephens Green will bring you within a short distance of the Gaiety Theatre.
Check out our Getting Here section in the main menu for full transport details
