FAQ’s

If the performance of panto you were attending has been rescheduled and you cannot attend on the new date, your tickets will be refunded by contacting your point of purchase to arrange.

If you purchased tickets online, at the Gaiety Box Office or over the phone with Ticketmaster please complete the form at this link to request a refund.

If you purchased tickets from our group bookings department please email groups@gaietytheatre.com

All purchases made by Phone or Internet if not exchanged will be refunded by Ticketmaster. Please allow 28 working days for the money to reappear in your account. If it has not appeared within this time, please contact Ticketmaster by submitting a request via this link.

If the performance of panto you were attending has been rescheduled and you cannot attend on the new date, provided there is availability, it should be no problem to change your booking to another performance of the same show up to 24 hours before the performance you originally booked for.  Please note that ticket prices will vary depending on the day so you may be asked to pay for the difference (weekend performances are generally dearer tickets than mid-week).

Alternatively, you can request a refund for your tickets will be refunded by contacting your point of purchase to arrange.

If you purchased tickets online, at the Gaiety Box Office or over the phone with Ticketmaster please complete the form at this link to request an exchange or refund.

If you purchased tickets from our group bookings department please email groups@gaietytheatre.com

If you did not receive an email or text message with information on the rescheduled dates for your Gaiety Panto booking please contact your point of purchase for further information or contact us at the Gaiety Theatre by emailing justask@gaietytheatre.com

If you have a group booking with us and your ticket requirements have changed please contact our groups department by emailing groups@gaietytheatre.com where our team would be happy to assist you to make changes to your booking if possible.

You may not have been issued with new tickets for the Gaiety Panto 2021/22 The Little Mermaid however your tickets from the 2020/21 Panto remain valid for your new date and time as below.

Please note doors to the theatre will open one hour before the times listed below with the show beginning promptly at the times stated.

Please see below for your original date and its corresponding performance in the new run.

Your original seat selections have automatically been transferred to the new performance. If this suits, you do not need to do anything else.

Please note doors to the theatre will open one hour before the times listed below with the show beginning promptly at the times stated.

Important Customer Information: Coronavirus (COVID-19) Statement

Effective Immediately.

Following the Government of Ireland directive extending the ban on all mass gatherings, The Gaiety Theatre has postponed all affected shows in the interests of the health and welfare of all.

We are continuing to work hard to reschedule dates.

Original tickets purchased remain valid for postponed & rescheduled shows, and no ticket exchange will be necessary for rescheduled dates which will be notified to patrons on confirmation.

We wish to thank all our customers, artists and staff for their continued co-operation and understanding during this unprecedented time.

Most importantly, thank you to our medical and frontline workers who we can continue to support by implementing HSE Guidelines as we all strive to beat the Covid-19 pandemic.

Currently the Gaiety Theatre remains closed and as a result of this closure, the following performances are cancelled or rescheduled or postponed:

CANCELLED

• The Lieutenant of Inishmore –  Performances from 12^th March at 7:30pm through to 14^th March at 7:30pm
• The Mai – Performances from 24^th March through to 28^th March 2020
• An Inspector Calls – Performances from 5th May through to 9th May 2020
• The Abduction from the Seraglio – Performances from 19th May through to 23rd May 2020
• Riverdance – Performances from 11th June through to 13th September 2020
• The Mousetrap – Performances from 14th September 2020 – 19th September 2020.

POSTPONED

• Circle of Friends – We are working hard to reschedule this production in the coming months and will contact all customers directly with ways that they can reschedule if they wish.
• Holy Mary – We are working hard to reschedule this production in the coming months and will contact all customers directly with ways that they can reschedule if they wish
• Menopause the Musical 2 – has been rescheduled and will now take place from Tuesday 27th April 2021 to Saturday 1st May 2021.
• The Gaiety Panto – The Little Mermaid has been rescheduled and will now take place from Sunday 28^th November 2021 until Sunday 9th January 2022.

All purchases made by Phone or Internet for cancelled performances will be refunded automatically by Ticketmaster. Please allow 28 working days for the money to reappear in your account.

If it has not appeared within this time, please contact Ticketmaster by submitting a request via https://help.ticketmaster.ie/.

If you purchased via Box Office or an Outlet refunds will be available from point of sale. We would ask that you refrain from seeking these in person refunds until the venue reopens.

Customers for rescheduled or postponed performances will be contacted directly.

We would like to assure you that we are monitoring the coronavirus situation very closely and following advice from the HSE and government. Currently, all performances not listed above are going ahead as scheduled. However, the situation is constantly evolving and we will keep all customers informed of any updates for future performances beyond that date.

Please refer to our website and social channels for further updates over the coming weeks.

Group customers: If you purchased via our Group Dept. please email: Groups@gaietytheatre.com

For all other queries, please refer to our FAQ: https://www.gaietytheatre.ie/faqs/

If the performance you were attending has been cancelled and not rescheduled, your tickets will be refunded automatically (if paid by card) or by returning your tickets to your point of purchase (if paid by cash) .

 All purchases made by Phone or Internet if not exchanged will be refunded automatically by Ticketmaster. Please allow 28 working days for the money to reappear in your account. If it has not appeared within this time, please contact Ticketmaster by submitting a request via https://help.ticketmaster.ie/. If you purchased via Box Office or an Outlet refunds will be available from point of sale.

During this time our box office remains closed under government advice and we would like to reassure you that your cash refund will still be available in person from our box office when the venue reopens.

If the performance you were attending has been rescheduled and you can not attend on the new date, your tickets will be refunded by contacting your point of purchase to arrange (if paid by card) or by returning your tickets to your point of purchase (if paid by cash) .

All purchases made by Phone or Internet if not exchanged will be refunded by Ticketmaster. Please allow 28 working days for the money to reappear in your account. If it has not appeared within this time, please contact Ticketmaster by submitting a request via https://help.ticketmaster.ie/.

If you purchased via Box Office or an Outlet refunds will be available from point of sale.

During this time our box office remains closed under government advice and we would like to reassure you that your cash refund will still be available in person from our box office when the venue reopens.

All gift vouchers are now valid for 5 years from the date of purchase.  If your voucher is going to expire during this time of uncertainty please don’t worry we will still accept your voucher when we re-open.

If you have further queries about your gift voucher please email groups@gaietytheatre.com

Following Government advice regarding indoor mass gatherings of more than 100 people, made by An Taoiseach, Leo Varadkar, The Gaiety Theatre is currently closed to the public. Unfortunately the purchase of our Gift Vouchers over the phone and in person will be suspended during this time.

Ticketmaster E-cards are available online and may be used for purchases (through Ticketmaster) of tickets for available shows at The Gaiety Theatre.

South King Street, Dublin 2.

Check out our “Getting Here” section in the main menu for more information.

Please refer to your tickets which will give you the show start times, some events will also state the door times on the ticket. Additional information can also be found on our website. If you have purchased your tickets via the internet through Ticketmaster, an email will be sent to you giving you further concert information. Due to the nature of live entertainment, all times including end of show times are approximate and subject to change.

There are no restaurant facilities on site at the theatre. There are three kiosks in the theatre where you can buy tea, coffee, confectionary, ice cream and popcorn. There is also one fully licensed bar on every floor. Our city centre location means that there are plenty of restaurants surrounding the theatre that offer pre theatre menu options.

Unfortunately due to government & HSE restrictions the Gaiety Theatre is currently closed. For all lost property queries please email justask@gaietytheatre.com

If you lose property after attending the Gaiety Theatre, please contact us as soon as possible during office hours (Monday to Friday 9.30pm to 5.30pm). Any lost property that is found in the venue is handed to our stage door keeper.

Please call us on 01- 679 562 (and dial 3) to inform our team of the missing item.

Due to the nature of live performances there may be rare occasions where, due to technical difficulties the performance will have to stop for short period of time. No refund or compensation will be given should a stop in the performance occur.

We will endeavour to make sure that all performances will go on whatever the weather.  No refunds will be given unless the show is cancelled.

Each show will have a different latecomer policy. We do endeavour to seat all latecomers where possible with as little disturbance as possible to the rest of the audience. This will tend to be during moments of applause, but is always at the discretion of the artist and producer.

All Children aged 3 and over can visit the theatre with a valid ticket. Babes in arms and infants 2 years old and under will not be permitted into the theatre. However, if the performance is classed as a children’s show then infants under the age of 2 are admitted free of charge and will not need to purchase a ticket as no seat will be allocated.

Please note that parents with a child who is disrupting other patrons will be asked to leave the auditorium to settle the child. Our policy is that only one infant is permitted per family, and if you are bringing other children to a show along with an infant, it is advisable that at least two adults are in attendance.

E-cigarettes are no longer allowed in any part of the Theatre. This includes the auditorium and foyer.

As we are licensed premises, unfortunately not. For most events at the Gaiety Theatre, alcoholic beverages are available for purchase. Customers may be required to show ID to purchase alcohol. Customers are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside the The Gaiety Theatre. Management reserves the right to refuse the sale of alcohol to any customer. Please be aware that it is the policy of the Gaiety Theatre to require all customers who appear to be twenty one (21) years of age or younger to present a valid form of ID with proof of age in order to purchase alcoholic beverages at the Theatre.

We accept only the following forms of identification:

• A valid Garda National Age Card
• A valid passport
• A valid driver’s licence

We reserve the right to carry out random bag searches. Any alcohol found on a person will be confiscated in accordance with our company policy that customers are not permitted to bring alcoholic beverages into the venue from outside; this is to ensure the health and safety, as well as the enjoyment of all our patrons. Any bottles being brought onto the premises, will be checked for alcoholic content.

If you suffer from vertigo you might find the stalls or dress circle more comfortable than seats in the grand circle, upper circle or boxes.

If you have concerns, please contact our Access Department as follows:

Phone – 01- 679 5622 (10.00am – 6pm Monday – Friday)

Email – boxoffice@gaietytheatre.com

In Person – Visit the Box office at The Gaiety Theatre (10am – 7pm Monday – Saturday) *Please note that opening hours may vary on occasion (e.g. Show On Sale Date)

There are no Ticketmaster service charges when you book in person at the Gaiety Theatre Box Office. Where a show has a facilities fee, this charge will still be applicable, regardless of point of sale. General sales for tickets cannot be made 30 minutes before the show, as box office are busy dealing with ticket collections for the show during this time.

From 25th of January 2016, all shows will include a €1.00 restoration levy. The restoration levy will allow Gaiety Theatre to invest in maintaining and enhancing the theatre to ensure that it continues to consistently deliver the highest quality experience for theatre goers, actors, performers & producers.

Unfortunately due to government & HSE restrictions the Gaiety Theatre Box Office is currently closed. For all other queries please email justask@gaietytheatre.com

BOX OFFICE OPENING TIMES – PERFORMANCE DAYS MONDAY TO SATURDAY 10 a.m. UNTIL LAST PERFORMANCE BEGINS

SUNDAY’S & BANK HOLIDAYS 1 HOUR BEFORE FIRST PERFORMANCE BEGINS UNTIL LAST PERFORMANCE BEGINS

NON-PERFORMANCE DAYS MONDAY TO SATURDAY – 10 a.m. to 7 p.m.

Patrons are advised that on performance days (including midweek matinees) general sales for tickets cannot be made 30 minutes before a show, as box office are busy dealing with ticket collections and sales for that performance. Patrons wishing to book tickets for future performances will be asked to wait until the show has begun, at which time they can proceed with their booking.

If tickets are available, then you will be able to purchase them at the box office on the evening of a show. Please note that these tickets are not reduced in price from the ticket price advertised.

Please contact the point of sale where you purchased the tickets from and they will be able to assist you.

All Children aged 3 and over can visit the theatre with a valid ticket. Babes in arms and infants 2 years old and under will not be permitted into the theatre. However, if the performance is specifically classed as a children’s show then all ages will be permitted. Children aged 1 and under will generally be admitted free of charge, with no need to purchase a ticket and no seat allocated. Please note that this is a general guideline and for a specific show you should seek guidance from its information page.

Please note that parents with a child who is disrupting other patrons will be asked to leave the auditorium to settle the child. Our policy is that only one infant is permitted per family, and if you are bringing other children to a show along with an infant, it is advisable that at least two adults are in attendance.

Childrens tickets are for Children aged 3 years – 14 years who must be accompanied by an adult.

Infants 2 years old and under will not be permitted unless the show is classed as a Children’s show as stated above.

Where applicable we offer concession prices to senior citizens, patrons who are registered as disabled (and a carer), students and children. Concessions may not be available for all performances or shows.

Tickets cannot be refunded unless the performance is cancelled.

Provided there is availability, it should be no problem to change your booking to another performance of the same show up to 24 hours before the performance you originally booked for.  Please note that ticket prices will vary depending on the day so you may be asked to pay for the difference (weekend performances are generally dearer tickets than mid-week). If you booked online or with the Ticketmaster phone line you will need to contact the Ticketmaster Customer Service Line on 0818 903 001 (and choose option 5 to be put on hold for an operator). Please note that the automated message will say that Ticketmaster will not issue any refunds or exchanges, but they are aware of our exchange policy for long running shows and will organise this for you. For security reasons, the person who purchased the tickets will need to phone up about the exchange. If you booked through the Gaiety Theatre Box Office then please contact the theatre on 01- 679 5622 and ask to speak to someone regarding Box Office ticket exchange.

We here at The Gaiety Theatre want to maintain it to the high standards our audiences deserve. As we are getting older, we wish to remain proactive about retaining that quality, and that’s where our Restoration comes in. All tickets purchased for our 2018 programme, and moving forward, will have a €1.00 Restoration Fee included, which will allow us to invest in refurbishing and enhancing the theatre even more. It is our wish to preserve our wonderful venue, and ensure that it remains as beautiful as the day we first opened, so that we may continue to delight our audiences for many more years to come. Thank you for your continued support, and for helping to keep The Gaiety Theatre a world class venue.

We do not condone or endorse any third party sales. Ticketmaster are our only approved and official ticket vendor. All online purchases should be made via www.gaietytheatre.ie or www.ticketmaster.ie. or in person at our box office. Unfortunately, if purchased completely outside of our system, we cannot assist with refund or exchange. The tickets belong to the purchaser and due to data protection we cannot share or give information surrounding the booking to anyone but the original booker.

All registered assistance dogs welcome.

Concessionary tickets for people who have a disability and their assistants may be available on certain performances.

South King Street, Dublin 2.

Check out our Getting Here section in the main menu for more information.

The Stephens Green car park run by Q-Park is now open 24 hours per day and there are 1127 spaces and 6 Disabled spaces available.

There is limited on-street parking available in the area. The most convenient way to reach the theatre is by public transport. Both the Tara Street and Pearse Street Dart stations are a 10-15 minute walk away.  The Stephens Green Luas Stop is opposite the theatre and many Dublin Bus Routes serving Stephens Green will bring you within a short distance of the Gaiety Theatre.

Check out our Getting Here section in the main menu for full transport details