Please click on any question to view the answer below.
In line with Government’s restrictions, performances from the 22nd of January 2022 will be at 100% capacity so you will be seated next to other patrons.
In line with Government entry requirements as of the 22nd of January 2022, you do not need to be vaccinated to attend the theatre.
If you feel unwell during your visit, please contact a member of staff immediately who will provide assistance
Yes, alcohol can be purchased in the venue bars by those aged 18+ for consumption in designated bar seating areas. Alcohol is not permitted inside the auditorium.
If the performance is postponed or cancelled due to Covid-19 our team will contact you directly, and you will have the choice of a full refund or changing your tickets to a different performance.
Yes our box office is open on South King Street from Monday – Friday 11am to 6pm and an hour before each performance.
Opening hours are subject to the performance schedule.
Yes, our staff will be wearing face coverings (except cast members while they are performing) and keeping their distance from one another as much as possible. All cast members will have been tested for covid-19 before each performance.
All purchases made by Phone or Internet for cancelled performances will be refunded automatically by Ticketmaster. You do not need to do anything – Please allow 28 working days for the money to reappear in your account.
If it has not appeared within this time, please contact Ticketmaster by submitting a request via https://help.ticketmaster.ie/.
If you purchased via cash, your refund will be available from your point of sale.
You will be able to enter the theatre and the auditorium from 60 minutes before the performance start time.
Yes. Wheelchair spaces are available at every performance. Please contact our access team on (0)1 646 8600 to book.
We would ask that anyone who requires assistance within the venue travels with a companion who is part of their covid safe bubble/pod.
The Gaiety Theatre has a fresh air supply mechanical ventilation in place in the main Auditorium. There is also mechanical extract in place to create constant flow of fresh air movement. This air flow will remain on during all performances so we would recommend you bring a warmer layer as the theatre may be cooler than usual.
The theatre will be cleaned regularly throughout the day in line with all HSE and Government regulations, our housekeeping staff are on hand throughout the performance if you have any questions or concerns.
Please contact justask@gaietytheatre.com as soon as possible if you receive a positive test so that we can take all necessary steps. Please also follow all HSE and Government guidelines relating to receiving a positive COVID-19 test and speak to your GP for further guidance on isolation and treatment.
If one of your fellow audience members tests positive you may receive a call from the HSE advising you to isolate.
We will try to get everyone to their seats as quickly and safely as possible, but we may need to ask you to queue outside of the theatre for a short time so please bring appropriate clothing and/or umbrellas where necessary.
No. Unfortunately, we will not be admitting any latecomers at this time. Please ensure you leave plenty of time to get to the theatre.
We do advise you stay at your seat at all times to help with social distancing. If you do need to leave the auditorium in an emergency our ushers will attempt to readmit you without disturbing other audience members or the production if possible however we cannot guarantee readmission for all performances.
Some performances may include an interval however this varies from production to production.
We unfortunately don’t have a cloakroom or bag storage facilities, and large bags can’t be taken into the auditorium. We would ask that audience members travel with one small bag only.
Yes. Our toilets will be cleaned regularly.
For hygiene purposes we are encouraging card and cashless transactions at the venue.
South King Street, Dublin 2.
Check out our “Getting Here” section in the main menu for more information.
Please refer to your tickets which will give you the show start times, some events will also state the door times on the ticket. Additional information can also be found on our website. If you have purchased your tickets via the internet through Ticketmaster, an email will be sent to you giving you further concert information. Due to the nature of live entertainment, all times including end of show times are approximate and subject to change.
There are no restaurant facilities on site at the theatre. There are three kiosks in the theatre where you can buy tea, coffee, confectionary, ice cream and popcorn. There is also one fully licensed bar on every floor. Our city centre location means that there are plenty of restaurants surrounding the theatre that offer pre theatre menu options.
If you lose property after attending the Gaiety Theatre, please contact us as soon as possible during office hours (Monday to Friday 9.30pm to 5.30pm). Any lost property that is found in the venue is handed to our stage door keeper.
Please call us on 01- 679 562 (and dial 3) to inform our team of the missing item.
Due to the nature of live performances there may be rare occasions where, due to technical difficulties the performance will have to stop for short period of time. No refund or compensation will be given should a stop in the performance occur.
We will endeavour to make sure that all performances will go on whatever the weather. No refunds will be given unless the show is cancelled.
Each show will have a different latecomer policy. We do endeavour to seat all latecomers where possible with as little disturbance as possible to the rest of the audience. This will tend to be during moments of applause, but is always at the discretion of the artist and producer.
All Children aged 3 and over can visit the theatre with a valid ticket. Babes in arms and infants 2 years old and under will not be permitted into the theatre. However, if the performance is classed as a children’s show then infants under the age of 2 are admitted free of charge and will not need to purchase a ticket as no seat will be allocated.
Please note that parents with a child who is disrupting other patrons will be asked to leave the auditorium to settle the child. Our policy is that only one infant is permitted per family, and if you are bringing other children to a show along with an infant, it is advisable that at least two adults are in attendance.
E-cigarettes are no longer allowed in any part of the Theatre. This includes the auditorium and foyer.
As we are licensed premises, unfortunately not. For most events at the Gaiety Theatre, alcoholic beverages are available for purchase. Customers may be required to show ID to purchase alcohol. Customers are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside the The Gaiety Theatre. Management reserves the right to refuse the sale of alcohol to any customer. Please be aware that it is the policy of the Gaiety Theatre to require all customers who appear to be twenty one (21) years of age or younger to present a valid form of ID with proof of age in order to purchase alcoholic beverages at the Theatre.
We accept only the following forms of identification:
We reserve the right to carry out random bag searches. Any alcohol found on a person will be confiscated in accordance with our company policy that customers are not permitted to bring alcoholic beverages into the venue from outside; this is to ensure the health and safety, as well as the enjoyment of all our patrons. Any bottles being brought onto the premises, will be checked for alcoholic content.
If you suffer from vertigo you might find the stalls or dress circle more comfortable than seats in the grand circle, upper circle or boxes.
If you have concerns, please contact our Access Department as follows:
Phone – 01- 679 5622 (10.00am – 6pm Monday – Friday)
Email – boxoffice@gaietytheatre.com
In Person – Visit the Box office at The Gaiety Theatre (10am – 7pm Monday – Saturday) *Please note that opening hours may vary on occasion (e.g. Show On Sale Date)
There are no Ticketmaster service charges when you book in person at the Gaiety Theatre Box Office. Where a show has a facilities fee, this charge will still be applicable, regardless of point of sale. General sales for tickets cannot be made 30 minutes before the show, as box office are busy dealing with ticket collections for the show during this time.
From 25th of January 2016, all shows will include a €1.00 restoration levy. The restoration levy will allow Gaiety Theatre to invest in maintaining and enhancing the theatre to ensure that it continues to consistently deliver the highest quality experience for theatre goers, actors, performers & producers.
NON-PERFORMANCE DAYS: MONDAY TO FRIDAY – 11am to 6pm
PERFORMANCE DAYS: MONDAY TO SATURDAY 11 a.m. UNTIL 30mins AFTER LAST PERFORMANCE BEGINS
SUNDAY’S & BANK HOLIDAYS: 1 HOUR BEFORE FIRST PERFORMANCE BEGINS UNTIL 30mins AFTER LAST PERFORMANCE BEGINS
Patrons are advised that on performance days (including midweek matinees) general sales for tickets cannot be made 30 minutes before a show, as box office are busy dealing with ticket collections and sales for that performance. Patrons wishing to book tickets for future performances will be asked to wait until the show has begun, at which time they can proceed with their booking.
If tickets are available, then you will be able to purchase them at the box office on the evening of a show. Please note that these tickets are not reduced in price from the ticket price advertised.
Please contact the point of sale where you purchased the tickets from and they will be able to assist you.
All Children aged 3 and over can visit the theatre with a valid ticket. Babes in arms and infants 2 years old and under will not be permitted into the theatre. However, if the performance is specifically classed as a children’s show then all ages will be permitted. Children aged 1 and under will generally be admitted free of charge, with no need to purchase a ticket and no seat allocated. Please note that this is a general guideline and for a specific show you should seek guidance from its information page.
Please note that parents with a child who is disrupting other patrons will be asked to leave the auditorium to settle the child. Our policy is that only one infant is permitted per family, and if you are bringing other children to a show along with an infant, it is advisable that at least two adults are in attendance.
Childrens tickets are for Children aged 3 years – 14 years who must be accompanied by an adult.
Infants 2 years old and under will not be permitted unless the show is classed as a Children’s show as stated above.
Where applicable we offer concession prices to senior citizens, patrons who are registered as disabled (and a carer), students and children. Concessions may not be available for all performances or shows.
Tickets cannot be refunded unless the performance is cancelled.
Provided there is availability, it should be no problem to change your booking to another performance of the same show up to 24 hours before the performance you originally booked for. Please note that ticket prices will vary depending on the day so you may be asked to pay for the difference (weekend performances are generally dearer tickets than mid-week). If you booked online or with the Ticketmaster phone line you will need request an exchange via the “My Account” portal on your Ticketmaster account page. If you booked through the Gaiety Theatre Box Office then please contact the theatre on 01- 646-8600 and ask to speak to someone regarding Box Office ticket exchange.
We here at The Gaiety Theatre want to maintain it to the high standards our audiences deserve. As we are getting older, we wish to remain proactive about retaining that quality, and that’s where our Restoration comes in. All tickets purchased for our 2018 programme, and moving forward, will have a €1.00 Restoration Fee included, which will allow us to invest in refurbishing and enhancing the theatre even more. It is our wish to preserve our wonderful venue, and ensure that it remains as beautiful as the day we first opened, so that we may continue to delight our audiences for many more years to come. Thank you for your continued support, and for helping to keep The Gaiety Theatre a world class venue.
We do not condone or endorse any third party sales. Ticketmaster are our only approved and official ticket vendor. All online purchases should be made via www.gaietytheatre.ie or www.ticketmaster.ie. or in person at our box office. Unfortunately, if purchased completely outside of our system, we cannot assist with refund or exchange. The tickets belong to the purchaser and due to data protection we cannot share or give information surrounding the booking to anyone but the original booker.
All registered assistance dogs welcome.
Concessionary tickets for people who have a disability and their assistants may be available on certain performances.
South King Street, Dublin 2.
Check out our Getting Here section in the main menu for more information.
The Stephens Green car park run by Q-Park is now open 24 hours per day and there are 1127 spaces and 6 Disabled spaces available.
There is limited on-street parking available in the area. The most convenient way to reach the theatre is by public transport. Both the Tara Street and Pearse Street Dart stations are a 10-15 minute walk away. The Stephens Green Luas Stop is opposite the theatre and many Dublin Bus Routes serving Stephens Green will bring you within a short distance of the Gaiety Theatre.
Check out our Getting Here section in the main menu for full transport details
